1. Melbourne Writers Festival (MWF) is committed to protecting your privacy. This policy outlines how we manage the use, disclosure and protection of your personal information.
2. We collect your personal information when you become a subscriber, guest or business partner, or request information about the Festival.
3. Please read this Policy carefully. By using our website, you consent to us collecting, using, disclosing and handling your personal information as described by this Policy, and agree to abide by the terms and conditions contained within this Policy.
4. The policy is subject to change from time to time. We may amend it at any time without notice. You should review this Policy from time to time. Your continued use of this website constitutes an agreement by you to be bound by this Policy, as amended.
Explanation of terms
6. ‘Personal information’ means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
7. ‘We’ means Melbourne Writers Festival.
8. ‘You’ means the user of this website.
Collection of personal information
9. We mainly collect personal information through our ticketing website (for example, when you purchase tickets or create an account with us), although personal information may also be collected from you in person, in writing, by telephone, when you download our mobile applications or make a donation. We may also collect information about you if you connect with social media (eg. Facebook, Twitter), subscribe to a blog, e-bulletin, make a comment on our webpage or provide information via other electronic means.
10. Depending on the situation, we may collect the following information about you:
10.1 your name and contact details (including phone numbers, address and email);
10.2 your company details;
10.3 payment information (such as credit card or banking details);
10.4 interests in particular topics, writers or subject matter areas;
10.5 comments you have made, or various views on particular topics (which have been posted on our website).
11. Wherever practicable, we will ask you for personal information directly. However, there may be circumstances where we collect personal information about you from other individuals, including but not limited to friends, associates or other third parties who provide information about you (for example, if they subscribe to a service on your behalf).
12. When you visit our website our internet service provider makes a record of your visit and logs the following information for statistical purposes:
12.1 your server’s IP address;
12.2 your top level domain name (for example .com, .gov, .au, .uk etc);
12.3 the pages you accessed and the documents downloaded;
12.4 the previous site you have visited; and
12.5 the type of browser you are using.
13. MWF will not attempt to identify you or your browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs.
14. Our website does not use session cookies for anonymous site visitors. However, administrators of the webpage (not members of the general public) will have session cookies stored on their machine for the duration of each log in. Cookies can be either persistent or session based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are only used during a browsing session, and expire when you quite your browser.
Use and disclosure of personal information
15. Personal information may also be disclosed to our, or our business partners’, contracted service providers, including but not limited to customer service staff, sales agents, marketing people, advisers and IT and internet service providers. These people or organisations may be located, or may store information, on computer servers outside of Australia.
16. If you consent we will use your personal information to send you details of other products and services that may be of interest to you. If at any time you no longer wish to receive such material, you may unsubscribe or otherwise let us know, and your details will be removed from relevant databases.
Collection of personal information about other people
17. In subscribing to our newsletter, e-bulletin or other services and by posting comments on our website or responding to blogs you may provide us with personal information relating to other individuals. If you provide us with personal information about other individuals, you must have obtained their consent to provide their personal information to us.
Security of information
18. We will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Where information is held in electronic form, we will take all reasonable steps to ensure such information is kept secure.
19. Our information systems and files are secured from unauthorised access. Our staff, contracted agents and service providers to whom we provide personal information, understand the importance we place on protecting your privacy and their role in helping us to do so.
Retention of your information
20. We will keep a copy of personal information for our business records or to provide you with adequate services. Australian law generally requires business information to be maintained for seven years. If your information is deleted from our database it may be retained in de-identified form on the servers of our internet service provider.
Accessing your information
21. Subject to any legal restrictions, we will advise you what personal information we hold about you if you request this. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
22. If you believe there are errors in the records we hold about you, please let us know and we will be happy to investigate and correct any inaccuracies.
Limitation of liability
23. Our website may also contain links to websites that are not owned, operated or endorsed by us. We are not responsible for the privacy practices of those websites, or for the content, products or services provided by, or contained on, those websites.
24. This website is provided by MWF on an “as is” and “as available” basis. MWF makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content material, or products on this site. You expressly agree that your use of this site is at your sole risk.
25. MWF does not warrant that this site, its servers, or emails from MWF are free of viruses or other harmful components. MWF will not be liable for any damages of any kind arising from the use of this website including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
26. MWF attempts to be as accurate as possible in the descriptions of the events. However, MWF does not warrant that event descriptions or other content of this site is accurate, complete, reliable, current or error free.
27. If you would like further information or if you have any concerns over the protection of the information you have given to us, or that we have collected from others, please contact us.