FAQs

Essential information for your Festival visit.

For Schools’ Program FAQs, please click here.

Festival Dates

When is the Festival?

In 2017 the Festival will take place from 25 August to 3 September.

Tickets

When can I buy tickets?

Full details of the 2017 Melbourne Writers Festival will be launched in July 2017. To keep up to date on Festival news and announcements, subscribe to our eNews here.

How much are tickets?

Prices vary depending on the event you wish to attend, and a single booking fee applies per online or phone transaction. Please check session pages for individual pricing information, or call our box office for more information on 03 9999 1199. For more information on tickets and booking fees, go here.

How can I book more than 20 tickets for an event?

Add tickets to your cart in lots until you reach the number you require. So if you need 46 tickets, add 20, then another 20, then 6, and proceed to check out.

I have lost my tickets or haven’t printed my tickets. How can I get replacements?

Log in here with your username and password. You will see your booking with an option for ‘receipt’ and/or ‘print tickets’ (if applicable). Click on ‘print tickets’ and a box will pop up where you can print or save your tickets.

Alternatively, if you install the MWF App (out in July), your tickets can be scanned directly from your device – no printing required.

Can I exchange my tickets, or get a refund?

MWF does not offer exchanges or refunds on tickets, except where the event has been cancelled. For more information on our Terms and Conditions, click here.

Do I need to book tickets for a free event?

Most of our free events are drop in with no bookings required. However, bookings are required for a small number of free sessions, in which case, you will see ‘Free, Bookings Required’ under the event description and further details on this process.

Am I eligible for the concession price on tickets?

Concessions apply to children* (16 years and under), full-time students, Health Care Card holders, pensioners and seniors. *Except where children’s ticket price applies.

How do I book with a 5 or 10 Pass?

Once you have purchased your Pass you will receive a receipt with your Pass number included. You will not be issued a physical pass.

After the program launches in July, you can search for sessions and click through to the page of the session you are interested in attending. Scroll down to the price listing and click on ‘Enter Pass Number’. Enter your Pass number, and select 1 from the drop-down. If you have another pass to use, click ‘Add Another Pass’ and repeat. Click ‘Add to Cart’. Repeat for all desired events, then check out as normal and follow the website instructions. There will be no charge for this booking. Tickets will be delivered to you via email.

Please note that you cannot book regular price tickets and book on your Pass in the same transaction. If you would like to purchase additional tickets, you will need to do this in a separate transaction.

How do I use the Wishlist?

The Wishlist function creates a list of events that you are interested in, without making a booking. First, make sure you are signed into your account by clicking on the Account link at the top of the homepage. This will ensure your Wishlist is saved. Once you have signed in, use the Menu bar to return to the Program page and browse sessions. On the session page, click on the Add to Wishlist button on the right-hand side. To view your Wishlist, use the Wishlist link at the top of the page.

Please note that adding a session to your Wishlist does not book a ticket to that session.

If you are interested in an event that is currently sold out, and you would like to be notified if tickets become available, click on the Add to Wishlist button on the session page, then click on the Account link at the top of the homepage. Log in to your account, then click on Edit Your Details. Scroll down to the bottom of the page, and check the box next to Wishlist Notifications. Click Update to save your changes.

Please note that the Wishlist can only notify you if a previously sold out session becomes available to book again. It will not reserve a ticket for you, or place you on a wait list.

Festival Information

I’m having problems using your website

Our website is designed to work on the latest default installations of Internet Explorer, Firefox, Chrome and Safari on both Mac and PC. Users’ own network or proxy settings, or third-party extensions or apps, may affect how the website works and in some instances prevent ticketing information from loading. If you are experiencing problems buying tickets via our website, please consider contacting us at ticketing(at)mwf.com.au.

Access

Does MWF offer wheelchair access, Auslan interpreters or hearing loops?

MWF welcomes people with access requirements. If you are buying tickets online, please enter any access requirements when prompted at checkout. Alternatively, call 03 9999 1199 to book seats with wheelchair access or to discuss your needs. Auslan interpreters can be requested for specific events. Most venues have wheelchair access and provide hearing loops. Details are included on individual session and venue pages of the website.

Are Companion Card holders provided with free entry?

Yes. Companion Card holders may book in person at our box office, via phone on 03 9999 1199 or email to ticketing(at)mwf.com.au. A copy of your valid Companion Card is required.

25 August – 3 September