Ticketing Info

How to book your tickets.

The full program will be on sale from Friday 21 July 2017 and tickets will be available from then until the end of the Festival (Sunday 3 September).

The program can be viewed here and you can view the Festival Planner here.

For information on the Schools’ Program go here.

 

How to book tickets

The easiest way to buy tickets is online at mwf.com.au or through the free MWF App for iOS or Android. Browse the program, purchase tickets, then show your tickets on screen at the door – no printing required!

You can also book over the phone or in person at the box office.

Phone
03 9999 1199 (10am – 5pm, Monday to Friday)

 Advance box office
21 July – 24 August
Level 1, 176 Little Lonsdale Street, Melbourne (10am – 5pm, Monday to Friday)

Festival box office
25 August – 3 September
Atrium Entrance, Fed Square, Flinders Street, Melbourne (9am – 30 minutes after last session commences, daily)

Pricing information

Below are the key prices for MWF events. More detailed pricing can be found on the individual session page. MWF also offers a discounted group booking price of 15% off the full price for bookings of 6 more tickets to the same event. Sessions which are eligible for this will include this as an option on the event page.

General Program Events
$22 Full / $19 Concession

Keynotes
$45 Full / $35 Concession

Big Ideas 
$30 Full / $27 Concession

Walks & Experiences 
$40 Full / $30 Child

Music & Performance 
$30 Full / $27 Concession

Booking fees

All transactions taken on our website and over the phone incur a transaction fee based on the amount spent.

$25 or under – $2.20

$25.01 – $75.00 – $3.85

$75.01 – $100.00 – $4.95

$100.01 – $400.00 – $6.05

$400.01 or more – $7.70

Booking fees include credit card fees and the cost of providing the booking service. MWF does not charge booking fees for purchases made in person at the box office.

Do I need to book tickets for a free event?

Most of our free events are drop-in with no bookings required, with the exception of the Schools’ Program. However, bookings are required for a small number of free sessions. For these sessions you will see ‘Free, Bookings Required’ under the event description and further details on this process.

Can I buy tickets on the day?

Yes, subject to availability. Visit the MWF box office located at the Fed Square Atrium entrance off Flinders Street. We recommend booking online to avoid box office queues. Tickets are available to purchase online until the event starts.

Am I eligible for the concession price on tickets?

Concessions apply to children* (16 years and under), full-time students, Health Care Card holders, pensioners and seniors. *Except where children’s ticket price applies.

Can I exchange my tickets, or get a refund?

MWF does not offer exchanges or refunds on tickets, except where the event has been cancelled.  For more information on our Terms and Conditions, go here.

If you would like the flexibility of exchanging your sessions, we would recommend purchasing a MWF Pass as one of the features of the Pass is the ability to exchange within the pass.

How can I book more than 20 tickets for an event?

Add tickets to your cart in lots until you reach the number you require. For example, if you need 46 tickets, add 20, then another 20, then 6, and proceed to check out. This tickets will accumulate in your cart.

I have lost my tickets/I need to print my tickets.

Log in here with your username and password. You will see your booking with an option for ‘receipt’ and/or ‘print tickets’ (if applicable). Click on ‘print tickets’ and a box will pop up where you can print or save your tickets.

Alternatively, if you install the MWF App. Your tickets will be saved on the App and can be scanned directly from your device – no printing required!

 

Buying tickets online

How to book with a 5 or 10 Pass

Once you have purchased your Pass, you will receive a receipt with your Pass number included. You will not be issued a physical Pass. You can search for events here and click through to the session page of the event you are interested in attending. Scroll down to the price listing, click on ‘Enter Pass Number’. Enter your pass number, and select 1 from the drop-down. If you have another pass to use, click ‘Add another pass’ and repeat. Click ‘Add to Cart’. Repeat for all desired events, then Checkout as normal and follow the website instructions. There will be no charge for this booking. Tickets will be delivered to you via email.

Please note that you can only book one ticket per event on a Pass and cannot book regular price tickets and book on your pass in the same transaction.  If you would like to purchase additional tickets, you will need to do this in a separate transaction.

How to create an account

You will need to create an account to purchase tickets online. There are two ways to create an account:

  1. Click here,
  2. or through ‘Check Out’ when finalising a booking.

When creating an account after ‘Check Out’, you will be prompted by two options: ‘Existing Customer’ and ‘New Customer’. Please type (do not cut and paste) your email address into the ‘New Customer’ field and select continue.

You will need to fill out the mandatory fields, including creating a password. Your password should include a combination of letters and numbers for your personal security.

How to log into your account

To log in online select ‘My Account’ at the top of the page. You will be prompted for your email address and password. Select ‘Log in’.

How to reset your password

Select ‘My Account’ at the top of the page. Underneath the login area is a link that says ‘Forgotten your login?’. Click on this, enter your email address and select ‘Continue’. A temporary password will be emailed to you. Use this to log in, you will need to type this password, not copy and paste it. You will immediately be prompted to create a new password.

You must be logged into your account. Ensure you have selected ‘My Account’ at the top of the page. Under the ‘Your Account’ header select ‘edit your details’. Change contact details and select ‘Update’.

How to change your password

You must be logged into your account. Ensure you have selected ‘My Account’ at the top of the page. Under the ‘Your Account’ header select ’edit your details’. Enter your new password twice (for confirmation) and select ‘Update’.

How to select tickets

Select an event. Specify the ticket quantity for each ticket type (eg. 2 Concession tickets) from the drop-down list. If more than 20 tickets are required, use the drop-down to add additional tickets to the cart. Select ‘Add to Cart’

How to make changes to cart

Select ‘Cart’ at the top of the page to view your cart. To make changes, select ‘Edit Cart’. Change the quantity of tickets as required and select ‘Update’. You can also delete sessions by selecting the garbage can icon next to the line item. To clear your cart and start again, select ‘Clear’.

How to add extra sessions

To continue shopping, select ‘Browse for Further Events’. This will take you back to the program listing.

How to finalise a booking

Select ‘My Cart’. Confirm the sessions, dates and quantities listed are correct. When satisfied, select ‘Check Out’ to proceed to the booking page. You will need to log in or create a new account before finalising payment. Details for this are listed above.

Online payments are accepted through MasterCard or Visa credit cards only. All bookings incur a booking fee. Please ensure that you read the Terms & Conditions as you will be bound by these conditions as soon as the booking is finalised. Select ‘Confirm Booking’. You will be taken to a booking confirmation page, listing your booking reference number. You will receive a confirmation email within minutes which will contain your tickets and receipt.

How to print tickets and receipts at home

After completing the transaction, you will be emailed a PDF copy of your tickets and receipt which you will be able to print. Alternatively, your tickets and receipt will be saved to your online account. Log in here with your username and password. You will see your booking with an option for ‘receipt’ and/or ‘print tickets’ (if applicable). Click on ‘print tickets’ and a box will pop up where you can print or save your tickets.

Alternatively, if you install the MWF App, your tickets will be saved on the App and can be scanned directly from your device – no printing required!

For Schools’ Program bookings only, your confirmation email/receipt is your ticket.  Please present it at the venue to gain admittance.

How do I use the Wishlist?

The Wishlist function creates a list of events that you are interested in, without making a booking. First, make sure you are signed into your account by clicking on the Account link at the top of the homepage. This will ensure your Wishlist is saved. Once you have signed in, use the Menu bar on the left to return to the What’s On page and browse sessions. On the session page, click on the Add to Wishlist button on the right-hand side. To view your Wishlist, use the Wishlist link at the top of the page.

Please note that adding a session to your Wishlist does not book a ticket to that session.

If you are interested in an event that is currently sold out, and you would like to be notified if tickets become available, click on the Add to Wishlist button on the session page, then click on the Account link at the top of the homepage. Log in to your account, then click on Edit Your Details. Scroll down to the bottom of the page, and check the box next to Wishlist Notifications. Click Update to save your changes.

Please note that the Wishlist can only notify you if a previously sold out session becomes available to book again. It will not reserve a ticket for you, or place you on a wait list.

25 August – 3 September