Ticketing FAQs

Got Q's? We've got you covered. All you need to know about buying tickets to your favourite sessions at MWF18.

We’ve pulled together a helpful list of FAQs below to guide you through the booking process.

Can’t find what you’re looking for? Keep calm and contact us:

By phone
03 9999 1199 (10am – 5pm, Monday to Friday)

At the advance box office
20 July – 23 August
Level 1, 176 Little Lonsdale Street, Melbourne (10am – 5pm, Monday to Friday)

At the Festival box office
24 August – 2 September
Atrium Entrance, Fed Square, Flinders Street, Melbourne (9am – 30 minutes after last session commences, daily)

Ticketing FAQs

When do MWF tickets go on sale?

The full program is on sale now, with tickets until the end of the Festival on Sunday 2 September.

How do I book my tickets?

The easiest way to buy tickets is on the website, or through the free MWF App for iOS or Android. Browse the program, purchase tickets, then show your tickets on screen at the door – no printing required!

You can also book over the phone or in person at the box office.

Phone
03 9999 1199 (10am – 5pm, Monday to Friday)

Advance box office
20 July – 23 August
Level 1, 176 Little Lonsdale Street, Melbourne (10am – 5pm, Monday to Friday)

Festival box office
25 August – 2 September
Atrium Entrance, Fed Square, Flinders Street, Melbourne (9am – 30 minutes after last session commences, daily)

How much do MWF events cost?

Prices to MWF events vary according to the format, length and inclusions of a session. More detailed pricing can be found on the individual session pages for each event.

MWF also offers a discounted group booking price of 15% off the full price of standard Festival events for bookings of 6 or more tickets to the same event. Sessions which are eligible for this will include this as an option on the event page.

Will my booking attract booking fees?

All transactions taken on our website and over the phone incur a transaction fee based on the amount spent.

$25 or under – $2.20
$25.01 - $75.00 – $3.85
$75.01 - $100.00 – $4.95
$100.01 - $400.00 – $6.05
$400.01 or more – $7.70

Booking fees include credit card fees and the cost of providing the booking service. MWF does not charge booking fees for purchases made in person at the box office.

Do I need to book tickets for a free event?

Most of our free events are drop-in with no bookings required, with the exception of the Schools’ Program. However, bookings are required for a small number of free sessions. For these sessions you will see ‘Free, Bookings Required’ under the event description and further details on this process.

Can I buy tickets on the day?

Yes, subject to availability. Visit the MWF box office located at the Fed Square Atrium entrance off Flinders Street. We recommend booking online to avoid box office queues. Tickets are available to purchase online until the event starts.

Am I eligible for the concession price on tickets?

Concessions apply to children* (16 years and under), full-time students, Health Care Card holders, pensioners and seniors. *Except where children’s ticket price applies.

Can I exchange my tickets, or get a refund?

MWF does not offer exchanges or refunds on tickets, except where the event has been cancelled. For more information, see our Terms of Sale: https://mwf.com.au/terms-of-use/terms-of-sale/.

How can I book more than 20 tickets for an event?

Add tickets to your cart in lots until you reach the number you require. For example, if you need 46 tickets, add 20, then another 20, then 6, and proceed to check out. This tickets will accumulate in your cart.

I have lost my tickets/I need to print my tickets.

Log in to your 'Account' via the link at the top of the page with your username and password. You will see your booking with an option for 'receipt' and/or 'print tickets' (if applicable). Click on 'print tickets' and a box will pop up where you can print or save your tickets.

Alternatively, if you install the MWF App, your tickets will be saved on the App and can be scanned directly from your device – no printing required!

How do I use the Wishlist?

Use the Wishlist to create a selection of events you would like to attend. Please note that adding sessions to the Wishlist does not purchase a ticket; you will need to complete this process separately.

Using the Wishlist also allows you to create a schedule for your saved events, shareable by email, Facebook, Twitter, or as a printed PDF.

Buying tickets online

How do I book with a 5 or 10 Pass?

Once you have purchased your Pass, you will receive a receipt with your Pass number included, or log in to your MWF account to get your Pass number. You will not be issued a physical Pass.

We've made it easier than ever to find the sessions you want – more than 120 sessions are available to add to your Pass. On any standard session (those priced $22/$19), enter your Pass number under 'Code' and click 'Validate'. You can then Add to Cart. Repeat for all desired events, then Checkout as normal and follow the website instructions. There will be no charge for this booking. Tickets will be delivered to you via email.

Please note that you can only book one ticket per event on a Pass and cannot book regular price tickets and book on your pass in the same transaction. If you would like to purchase additional tickets, you will need to do this in a separate transaction.

How do I create an account?

You will need to create an account to purchase tickets online. There are two ways to create an account:

1. Click on the 'Account' link at the top of the page
2. or through ‘Check Out’ when finalising a booking.

When creating an account after ‘Check Out’, you will be prompted by two options: ‘Existing Customer’ and ‘New Customer’. Please type (do not cut and paste) your email address into the ‘New Customer’ field and select continue.

You will need to fill out the mandatory fields, including creating a password. Your password should include a combination of letters and numbers for your personal security.

How do I log into my account?

To log in online select 'Account’ at the top of the page. You will be prompted for your email address and password. Select ‘Log in’.

How do I reset my password?

Select ‘Account’ at the top of the page. Underneath the login area is a link that says 'Forgotten your login?'. Click on this, enter your email address and select ‘Continue’. A temporary password will be emailed to you. Use this to log in, you will need to type this password, not copy and paste it. You will immediately be prompted to create a new password.

You must be logged into your account. Ensure you have selected ‘Account’ at the top of the page. Under the ‘Your Account’ header select ‘edit your details’. Change contact details and select ‘Update’.

How do I change change my password?

You must be logged into your account. Ensure you have selected ‘Account’ at the top of the page. Under the ‘Your Account’ header select ’edit your details’. Enter your new password twice (for confirmation) and select ‘Update’.

How do I select tickets?

Select an event. Specify the ticket quantity for each ticket type (eg. 2 Concession tickets) from the drop-down list. If more than 20 tickets are required, use the drop-down to add additional tickets to the cart. Select ‘Add to Cart’

How do I make changes to the cart?

Select ‘Cart’ at the top of the page to view your cart. To make changes, select 'Edit Cart'. Change the quantity of tickets as required and select ‘Update’. You can also delete sessions by selecting the garbage can icon next to the line item. To clear your cart and start again, select ‘Clear’.

How do I add extra sessions?

To continue shopping, select ‘Browse for Further Events’. This will take you back to the program listing.

How do I finalise a booking?

Select ‘My Cart’. Confirm the sessions, dates and quantities listed are correct. When satisfied, select ‘Check Out’ to proceed to the booking page. You will need to log in or create a new account before finalising payment. Details for this are listed above.

Online payments are accepted through MasterCard or Visa credit cards only. All bookings incur a booking fee. Please ensure that you read the Terms & Conditions as you will be bound by these conditions as soon as the booking is finalised.

Select ‘Confirm Booking’. You will be taken to a booking confirmation page, listing your booking reference number. You will receive a confirmation email within minutes which will contain your tickets and receipt.

How do I print tickets and receipts at home?

After completing the transaction, you will be emailed a PDF copy of your tickets and receipt which you will be able to print. Alternatively, your tickets and receipt will be saved to your online account. Log in here with your username and password. You will see your booking with an option for 'receipt' and/or 'print tickets' (if applicable). Click on 'print tickets' and a box will pop up where you can print or save your tickets.

Alternatively, if you install the MWF App, your tickets will be saved on the App and can be scanned directly from your device – no printing required!

For Schools' Program bookings only, your confirmation email/receipt is your ticket. Please present it at the venue to gain admittance.