Frequently Asked Questions

Information to help you plan your Festival.

The MWF website and FAQs are updated regularly, so you can plan your festival experience.

Contact us

For general enquiries, email admin@mwf.com.au or call (03) 9094 7859.

For ticketing enquiries, email boxoffice@mwf.com.au or call (03) 9094 7862.

Festival information

What are the dates for Melbourne Writers Festival?

The 2021 Melbourne Writers Festival runs 3–12 September.

When will the program be announced?

The full program is available on our website now.

It will also be released in The Age as a lift-out in Spectrum on Saturday 31 July. You can find the program in bookshops and libraries throughout Melbourne.

Where does the Festival take place?

The 2021 Festival will take place at State Library Victoria, the home of MWF in the heart of Melbourne.

Further events will be held at The Capitol; Athenaeum Theatre; Trades Hall; The Wheeler Centre; Footscray Community Arts Centre; Bunjil Place; and libraries across Melbourne.

MWF Schools will take place in the Melbourne Convention and Exhibition Centre.

Information about our COVIDSafe venues will be provided closer to the Festival.

MWF Digital events will also run online during the Festival.

Can I volunteer?

Volunteer positions will be advertised here.

Sign up to our eNews to receive the latest information on volunteer and employment opportunities.

Ticketing information

Do I need to book tickets to attend events?

The Festival is made up of free and ticketed events. In 2021, only some free events will require tickets. You can check each event page to see if you need to book beforehand.

Tickets can be booked online by creating an online account here. If you have an existing MWF Account, simply log in to make a booking.

How much do tickets cost?

Ticket prices for Festival events vary.

Highlight events — $35/$30
Standard events — $25/$20
Theatrette events — $15/$10
Workshops — $140/$120
MWF Teens — $10
MWF Families — $10 / FREE
MWF Digital — Pay What You Can
Local Libraries — FREE, bookings required

Where can I buy tickets?

You can buy tickets online, over the phone or in person.

You can browse through the full program on our website here.

Phone lines are currently open from 10am-4pm, Monday to Friday. Our Box Office phone number is (03) 9094 7862.

The Box Office is currently open for in person bookings from 10am-4pm, Monday to Friday. We are located at:
The Wheeler Centre,
1/176 Little Lonsdale St

Please follow COVID guidelines if you are booking in person.

Will my booking attract booking fees?

All transactions made on this website, over the phone or in person incur a transaction fee based on the amount spent.

$0 or FREE: $0
$1 — $25: $2.20
$25.01 — $75.00: $3.85
$75.01 — $100.00: $4.95
$100.01 — $400.00: $6.05
$400.01 or more: $7.70

Booking fees include credit card fees and the cost of providing the booking service.

Ticket collection

This year, MWF is providing e-tickets only.

For live events, your e-tickets will arrive in your inbox shortly after booking. You can bring a physical printout of your ticket to each event or show it on a mobile device.

For digital events, your bookings can be found in your MWF account on our website. Simply log in here and click the 'On Demand' icon in the 'My Account' section.

Can I book tickets on the day?

Tickets are available to purchase online until the event commences.

Do I qualify for a concession or discounted ticket price?

If you hold any of the following, you’re eligible for a concession priced ticket. Please note that Concession pricing isn’t available for every event. Come prepared to show your proof of concession with your ticket at the venue.

- Children aged 18 years and under
- Pensioners
- Senior Card holders
- Companion Card holders
- Health Care Card holders
- Full Time Student Card holders

For more information, please email boxoffice@mwf.com.au or call (03) 9094 7862.

Can I exchange my tickets, or get a refund?

The Festival does not offer exchanges or refunds on tickets, except when the event has been cancelled. For more information, see our Terms and Conditions of Sale.

Further information will be made available closer to the Festival.

Festival Passes

When is my Pass valid until?

Passes are valid from the date of purchase until midnight 12 September 2021.

What passes does MWF offer?

5 and 10 Passes
Available for 5 or 10 events, a Festival Pass is the best way to see Standard live sessions for less. Simply use your Pass to redeem your tickets.

10 Pass — $189/$169
5 Pass — $99/$89

Digital Passes
By purchasing a Digital Pass, you will have access to the entire MWF Digital program. Sessions will be available to watch online, at your convenience, from 8am Monday 6 September until midnight on Thursday 15 September.

Digital Pass — $90

What is included in a 5 or 10 Pass?

Festival Passes offer 5 or 10 tickets for Standard, Theatrette, MWF Families and MWF Teens sessions. If you're not sure which sessions are included, you can look at the ticket type listed against each event page.

Festival Passes can also be used to purchase more than one ticket to an individual session, so you can bring a friend (or your entire book club). This does not include Highlight events or Digital events.

This year, Pass holders also have the option of topping up their Passes to add events at the Capitol and Athenaeum Theatre at a discounted rate.

If you would like to purchase more tickets than your Pass allows, you will need to do this in a separate transaction.

How do I redeem my Pass?

Explore the program at mwf.com.au. On any Standard live session, enter your Pass number under 'Code', then click 'Validate' and 'Add to Cart'. Repeat for all desired sessions, then proceed to the checkout and follow the website instructions. There will be no charge for this booking.

To top-up your Pass with Highlight events, follow the same process and a discounted ticket will be added to your cart.

Event information

How long do events go for?

Festival events are one hour in duration, unless otherwise stated.

This excludes our writing workshop series.

Can I buy books at the Festival?

Books will be available for purchase at Readings bookshop at the Festival.

Readings have books by authors featured across the entire program, including latest releases and earlier works of fiction, non-fiction, poetry, essays, and more.

Can I get my book signed at the Festival?

Information about book signings will be provided closer to the Festival.

MWF Digital

How do I book tickets to MWF Digital?

MWF Digital events are available individually on a Pay What You Can basis, and if you want to be part of the whole story, you can purchase an all-in pass for $90 for all 10 online events.

How do I access MWF Digital?

You can access MWF Digital events through your online account. Simply log in here and click the 'On Demand' icon in the 'My Account' section.

How long can I view MWF Digital?

The entire MWF Digital program will be available to watch online, at your convenience, from 8am Friday 3 September until midnight on Thursday 15 September.

What can I do if I can't access my events?

We recommend that you set your browser to enable third party cookies, so that streaming issues are minimised.

— If you are using a Mac, please enable the third party cookies setting.
— If you are using Internet Explorer (IE), try Microsoft Edge as an alternative browser.
— If you are using Firefox 79, make sure Play DRM content is enabled.
— If your Chrome browser is less than 84, please update to the latest version of Chrome​.

Create your MWF Account

How do I create an account?

You will need to create an account to purchase tickets online. There are two ways to create an account:

1. Click on the 'Account' link at the top of the page
2. Or, through 'Check Out' when finalising a booking.

When creating an account after 'Check Out', you will be prompted by two options: 'Existing Customer' and 'New Customer'. Please type (do not cut and paste) your email address into the 'New Customer' field and select 'Continue'.

You will need to fill out the mandatory fields, including creating a password. Your password should include a combination of letters and numbers for your personal security.

How do I log into my account?

To log in online select 'Account' at the top of the page. You will be prompted for your email address and password. Select 'Log In'.

How do I reset my password?

Select 'Account' at the top of the page. Underneath the login area is a link that says 'Forgotten Your Login?'. Click this, enter your email address and select 'Continue'. A temporary password will be emailed to you. Use this to log in. You will need to type this password, not copy and paste it. You will immediately be prompted to create a new password.

You must be logged into your account. Ensure you have selected 'Account' at the top of the page. Under the 'Your Account' header select 'Edit Your Details'. Change contact details and select 'Update'.

How do I change my password?

You must be logged into your account. Ensure you have selected 'Account' at the top of the page. Under the 'Your Account' header select 'Edit Your Details'. Enter your new password twice (for confirmation) and select 'Update'.

How do I select tickets?

Select a session. Specify the ticket quantity for each ticket type (e.g. one $20 ticket) from the drop-down list. If more than 10 tickets are required, use the drop-down to add additional tickets to the cart. Select 'Add to Cart'.

How do I make changes to the cart?

Select 'Cart' at the top of the page to view your cart. To make changes, select 'Edit Cart'. Change the quantity of tickets as required and select ‘Update’. You can also delete sessions by selecting the garbage can icon next to the line item. To clear your cart and start again, select 'Clear'.

How do I add extra events?

To continue shopping, select 'Browse for Further Events'. This will take you back to the program listing.

If you are interested in booking multiple events, consider purchasing a 5 or 10 Pass to see any Standard live session for less. More information can be found here.

How do I finalise a booking?

Select 'My Cart'. Confirm the sessions, dates and quantities listed are correct. When satisfied, select 'Check Out' to proceed to the booking page. You will need to log in or create a new account before finalising payment. Details for this are listed above.

Online payments are accepted through MasterCard or Visa credit cards only. All bookings incur a booking fee with the exception of ticket purchased at $0. Please ensure that you read the Terms and Conditions as you will be bound by these conditions as soon as the booking is finalised.

Select 'Confirm Booking'. You will be taken to a booking confirmation page, listing your booking reference number. You will receive a confirmation email within minutes which will contain your tickets and receipt.

How do I use the Wishlist?

Use the Wishlist to create a selection of events you would like to attend. Please note that adding events to the Wishlist does not purchase a ticket; you will need to complete this process separately.

Using the Wishlist also allows you to create a schedule for your saved sessions, shareable by email, Facebook, Twitter or PDF.